Which term defines a firm that is customer-centered and competitor-centered?

The term that defines a firm that is both customer-centered and competitor-centered is market orientation. This approach emphasizes understanding the needs and desires of customers while also being aware of and responsive to the competitive landscape.

A firm with market orientation gathers market intelligence regarding customer preferences and behaviors, and simultaneously analyzes competitor strategies and performance. This dual focus allows the firm to create value for customers, differentiate its offerings, and effectively position itself in the marketplace. By aligning its strategies with both customer demands and competitive actions, the firm can make informed decisions that enhance its ability to meet market needs and sustain a competitive advantage.

The other concepts, such as product orientation and customer orientation, focus more on either the product itself or the customer independently, rather than balancing both aspects in relation to competitors. Competitor orientation, on the other hand, exclusively concentrates on understanding competitors without necessarily prioritizing customer preferences. Thus, market orientation stands out as the most comprehensive approach, integrating insights from both customers and competitors to drive business strategy.